do’s and don’ts

Workplace Etiquette: Emails

I’m hoping that if this post stops just one terrible email from going out, it could prevent just one stressed out employee from finally losing their marbles and stabbing their colleague through the neck with a Bic pen.

Copying half the company into your email
This should be avoided for many reasons. First of all, it could give the impression that you are incapable of discerning the appropriate audience for your communication. Or that you don’t value people’s time. Also, people could start ignoring your emails assuming that they’re irrelevant if you are a habitual over-CC-er. Yep, that’s a thing. Personally, the worst thing is when I’m suddenly copied into an email chain where I’ve had little or no prior involvement in the topic being discussed. Do you want me to action something? If I don’t respond am I taken to have been consulted? I’ll also sneak the good old ‘Reply-all’ into the category of ‘think before you hit that’, alongside people who go to night clubs regularly but don’t ever dance. (more…)